FAQ

Below are some of the questions we see most often. This list isn’t comprehensive, so if you don’t see your question answered here, please email us at wgustore@wgu.edu and we’ll be happy to help!

Orders & Shipping:

When will I receive a response to my email?

We strive to attend to all emails daily. However, all WGU Store emails will be responded to within 3-4 business days at the very latest.

I ordered 5 days ago — where’s my tracking?

Currently, all orders on the WGU Store are print-on-demand and therefore will take up to 10 business days to ship. You will receive a tracking number once your item(s) has shipped.

I placed a gift/event order — when will it ship?

All gift orders typically ship within one month of placing the order as they are produced on demand. We recommend referring to any email instruction sent for when you should expect delivery. When the order ships, you will receive an email with tracking information.

My order was returned to sender — what now?

Once a package is received back at our warehouse, a refund will be issued for the merchandise total only. Shipping costs are non-refundable, except in cases where the return is due to an error on our part or the carrier’s error (e.g., USPS misdelivery). Returns due to an incorrect shipping address provided by the customer will not be refunded. Each package returned to sender will be reviewed on a case-by-case basis by a WGU Store team member. You are welcome to repurchase items at any time.

Do you offer international shipping?

At this time, we do not have a formal international checkout experience through the WGU Store. However, we are able to manually process orders for international customers.

Please note:

  • Shipping for international orders will be the responsibility of the customer and will vary depending on the items ordered and your location. The total shipping cost will be included in the invoice sent for your order.
  • International orders are final sale and are not eligible for returns or exchanges.

To request an international order, please email wgustore@wgu.edu and include the items you’d like to purchase and your shipping address.

Returns & Order Policies

Online Orders: Once an order is placed, we’re unable to cancel or modify it.

In-Person Events: All sales are final, as stated on event price sheets. Merchandise purchased at in-person events is not eligible for return or refund.

Returns

All sales are FINAL.

Account Access:

Why can't I access WGU Labs merchandise?

WGU Labs items are exclusive to approved employees.
If you're a WGU Labs employee experiencing access issues, please email wgustore@wgu.edu

Do employees receive a discount?

Yes. Eligible employees will see their discount applied in the cart before checkout. It will appear above the cart total, not on individual items.

Gift Cards:

Why isn’t my gift card working?

If you see “enter a valid gift card,” the card may be expired. Expired gift cards cannot be replaced.

Current WGU students and alumni can earn new gift cards through the Owl’s Nest by completing activities and redeeming points. If you have further questions about your Owl's Nest gift card, please reach out to them directly at owlsnest@wgu.edu 

General Questions:

Is there a physical WGU store?

No. However, we host pop-up shops at WGU commencement events.

Where can I buy regalia or graduation items?

We’re getting everything ready for 2026! The ordering portal is down for maintenance and will be back online on January 1st.

Why is there less merchandise than before?

We’ve shifted to a new model to offer better quality and more affordable items.
Additional styles and products will continue to roll out, so check back regularly for new arrivals.