Refund policy

 

Once an order has been placed, we are unable to cancel or modify it, including changes to items, sizes, colors, or shipping details.

Returns:

We accept all unworn, unwashed, and unused merchandise within 30 days of receiving the item(s). All original tags must be attached. Merchandise that has tags removed, shows signs of wear, or smells (perfume, etc.) is not valid for return and no refund will be issued.

Any issues with an order (including damaged, defective, incorrect, or missing items) must be reported to us within 30 days of the carrier’s confirmed delivery date. Issues reported after this timeframe may not be eligible for a refund, replacement, or store credit.

WGU Store reserves the right to deny any return.

We also reserve the right to limit or refuse returns from customers who demonstrate a pattern of excessive returns, repeated claims of items not received, or other activity that appears to violate our return policy. In these cases, additional verification may be required, or return privileges may be restricted or suspended at our discretion.

If an order is returned to sender, a refund minus the shipping charge will be issued to the original method of payment. A refund notification will be sent, and you are welcome to repurchase the item(s) on our site.

How to Return:

To initiate a return or exchange, please use our Return Portal HERE.

If you purchased the Free Return Shipping via Redo, you will be provided with a return shipping label at the end of the portal. If you did not purchase this feature, you will be able to purchase a return label at the end.

Please note that WGU Store does not cover the re-shipping of items for an exchange, even with the purchase of the Free Return Shipping. This cost is the responsibility of the customer.

If you receive an item that is defective or incorrect, please initiate a return as soon as possible. You will need to provide the order number and an image of the item(s) so we can best assist you.

Refunds:

Returns will be processed within 7–10 business days after we receive them. If a refund was requested, it will be issued to your original payment method and may take 3–5 business days to appear in your account. If you paid with a gift card or e-gift card, the refund will be issued back to the same card, and the code will be sent via email.

Exchanges:

If an exchange was initiated, the requested item(s) will begin processing once the return is in transit, and you should receive a confirmation email at that time. Please note that these orders enter our standard shipping queue and may take up to 10 business days to ship. We are working to improve this process as we continue to expand the WGU Store.

Once the new item(s) ships, you will receive an email with tracking information.

All shipping fees are non-refundable.

WGU Store reserves the right to deny any return.